Chorus by ZoomInfo: Revolutionizing Conversation Intelligence

How it works

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that revolutionizes the way teams capture and analyze customer interactions across various communication channels, including phone calls, video meetings, and emails [1]. By harnessing the power of artificial intelligence, Chorus empowers organizations to optimize their sales and customer service strategies, improve team performance, and achieve their targets.

The software seamlessly integrates with existing technology stacks, including CRM systems and popular communication tools like Google Meet and Salesforce [1]. For instance, Chorus can effortlessly record calls made through Salesforce and compile them into its own database, simplifying the process of finding call records on the respective lead pages within Salesforce [1].

One of the primary strengths of Chorus is its advanced Conversation Intelligence capabilities. Users praise the software for its ability to record and analyze conversations, which proves invaluable for call review and enhancing product pitches [1]. Additionally, Chorus assists new team members during their onboarding process, significantly reducing ramp time by 20% through concrete coaching, feedback, and offline learning opportunities [1].

Collaboration and Sharing

Chorus fosters collaboration and sharing among team members, streamlining knowledge transfer and promoting collective growth. With Chorus, users can easily share recorded conversations, facilitating smoother transitions when taking over accounts or managing customer escalations [1]. Furthermore, the Chorus mobile app empowers users to refine their sales skills, prepare for calls, collaborate from anywhere, and even request coaching from their managers [2].

For Customer & Account Teams

Chorus plays a vital role in enhancing the onboarding experience for customers, enabling access to all the conversations leading up to their kick-off call [2]. This comprehensive view empowers customer and account teams to better understand customer needs, handle tough requests more effectively, and stay up-to-date with new product announcements. By listening to key conversations, Chorus helps teams remain prepared for important meetings such as Quarterly Business Reviews (QBRs) and renewal discussions [2].

Another significant benefit for customer and account teams is the ability to coach and provide feedback from anywhere using Chorus. Team members can add comments to highlight winning moments, offer guidance, and improve overall performance [2]. Additionally, Chorus enables teams to share the voice of the customer and provide real-time product feedback, ensuring continuous improvement and alignment with customer expectations [2].