Chorus by ZoomInfo: An Overview
Chorus by ZoomInfo is a conversation intelligence platform that leverages AI technology to capture and analyze customer interactions across various channels, including phone calls, video meetings, and emails. By doing this, it aids sales teams in understanding their customers better and achieving their sales targets [1].
Key Features
The platform offers multiple capabilities for sales teams to improve their performance. Some of the notable features include:
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Deal Coaching: Chorus can identify crucial moments in sales calls and help sales managers offer targeted coaching to their team members.
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Conversation Trends: The tool can analyze all conversations and identify trends that can inform strategies and help the team make informed decisions.
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Customer Engagement: Chorus records all customer interactions across various channels, enabling sales teams to better understand their customers and engage with them more effectively.
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Sales Analytics: The platform provides comprehensive analytics that sales teams can use to track their performance, identify areas for improvement, and make data-driven decisions.
Pricing
The cost of using Chorus depends on the number of seats needed. The pricing starts at $8,000 per year, which includes three seats. Additional seats cost $1,200 per seat. This pricing is typically based on a two-year agreement, but it's possible to negotiate the term [2].
Despite the cost, multiple user reviews suggest that Chorus offers good value for money. It is seen as reasonably priced and balanced in its feature offerings, particularly compared to other alternatives in the market. Some users have even found it cheaper compared to similar tools [3].
Summary
Chorus by ZoomInfo is a comprehensive conversation intelligence platform that aids sales teams in improving their performance by providing insightful analysis of customer interactions. Despite its cost, many users consider it to be a cost-effective tool that offers a good balance of pricing and features. This makes it a valuable addition to the tech stack of sales teams, particularly when the cost can be justified by the potential improvement in sales performance.
References
[1]: Chorus by ZoomInfo Overview [2]: Chorus.ai Pricing [3]: User Reviews of Chorus