Grain - Main Features

Grain is a comprehensive tool designed to maximize the value of customer meetings by providing a suite of features for capturing, organizing, and sharing customer interactions.

How it works

Organize and Search

Grain offers functionality for users to organize their content with the use of groupings and tags. This feature makes it easy for users to discover their team's published highlights, stories, or recordings effortlessly 1. Additionally, Grain has a keyword search feature that allows users to search across conversations to find specific moments, regardless of whether they occurred recently or in the past 1.

Recording and Transcription

Grain provides an auto-record feature that can be connected to a user's calendar. Users can set rules to decide which types of meetings they want to record with Grain 1. Besides, meetings can also be captured ad-hoc by entering a Zoom meeting ID or link 1. Grain also offers real-time transcription services, supporting nine different languages and excluding filler words such as "ums". Users have the flexibility to edit and download these transcripts in a variety of formats to suit their needs 1.

Clip and Share Customer Insights

Grain allows users to annotate their meetings live, enabling the creation of instant video clips that capture both the moment and their notes. This feature simplifies the process of sharing knowledge from meetings 1.

Creating Customer Narratives

Grain provides a feature for users to create short video highlights by selecting text from the transcript. This approach replaces the conventional timeline-based video editing with a simpler text-based video editing method 1. Furthermore, Grain gives users the ability to compress a 60-minute meeting into a 3-minute video summary that is more engaging for viewers 1. Users can remix and combine highlights from different recordings to create a compelling narrative 1. The software also supports live collaboration, enabling multiple users to jointly create a Story or highlights 1.

Integration with Other Tools

Grain offers native integrations with popular tools like Slack, Salesforce, and Notion, facilitating the easy sharing of customer insights anywhere 1.

To be continued: User Interface, Cost, Customer Support, etc.