Modjo Integrations
Modjo, a conversation analytics platform, offers a range of integrations with different tools to enhance its functionality and streamline workflows. These integrations bring unique benefits and capabilities that cater to different aspects of a business, from sales coaching to customer relationship management.
Aircall Integration
Modjo integrates with Aircall, a cloud-based phone system designed for teams, to help sales representatives and managers analyze their sales conversations and improve outcomes. This integration provides:
- Data-Driven Coaching: This feature allows teams to understand what top performers are doing differently and apply these learnings to the rest of the team [1].
- Unlock the Sales Conversations Black Box: Find keywords in any sales conversation and identify the top objections faced by the sales team [1].
- Follow the Evolution of Your Sales Rep: This feature ensures sales reps are using the best practices from the last coaching session and helps understand their difficulties [1].
Setting up the integration is simple, with calls from Aircall being automatically imported and transcribed in Modjo [1].
Salesforce Integration
Modjo's integration with Salesforce, a leading customer relationship management solution, enhances the visibility of call-related data within the CRM. This integration allows:
- Find Salesforce Contacts, Accounts, and Opportunities: This feature allows users to find Salesforce contacts, accounts, and opportunities related to their calls and import and display them within the Modjo platform [2].
- Logging of Calls in Salesforce: This ensures that calls are logged in Salesforce as a "call activity" in the contact/account/opportunity timeline [2].
- Display of Comments in Salesforce's Call Activities: The comments made on their corresponding calls in Modjo are displayed within Salesforce's call activities [2].
- Synchronization of Email Activities: Email activities present in Salesforce related to contacts, accounts, and opportunities are synchronized for quick visualization in Modjo of past interactions [2].
HubSpot Integration
Modjo also integrates with HubSpot, another popular CRM platform. The HubSpot integration has similar functionalities as the Salesforce integration, including:
- Find HubSpot Contacts, Accounts, and Opportunities: Users can find their HubSpot contacts, accounts, and opportunities related to their calls and import and display them within the Modjo platform [3].
- Logging of Calls in HubSpot: Calls are logged in HubSpot as a "call activity" in the contact/account/opportunity timeline [3].
- Display of Comments in HubSpot's Call Activities: Comments made on their corresponding calls in Modjo are displayed within HubSpot's call activities [3].
- Synchronization of Email Activities: Email activities present in HubSpot related to contacts, accounts, and opportunities are synchronized for quick visualization in Modjo of past interactions [3].
Slack Integration
Modjo integrates with Slack, a collaboration hub that brings the right people, information, and
tools together, to help teams stay informed and connected. With this integration, users can:
- Receive Notifications Related to Calls: Notifications related to calls such as comments, mentions, and likes can be received through Slack [4].
- Bind Slack Users to Modjo: Slack users can be bound to Modjo by following the steps provided in the setup guide. This ensures that the right notifications reach the right individuals [4].
Setting up the Slack integration with Modjo is a quick and straightforward process, which can be completed in around 5 minutes [4].
The integration with Modjo and these tools creates a perfect workflow where Modjo is connected to your VOIP/Video conferencing tool and CRM system. Once bound, Modjo will automatically import your calls, analyze your conversations based on CRM fields, embed conversation data into your CRM, and even take notes and automatically import them into the call task [5].